Privacy policy

Privacy Policy

Last updated February 19, 2026

  1. Scope and Applicability

    This Privacy Policy explains how FlightScope (FlightScope, we, us, or our) collects, uses, discloses, and protects personal data when you:

    1. visit our websites;

    2. create an account;

    3. purchase Products;

    4. use our Services; or

    5. otherwise interact with us.

    This Policy is drafted in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) and applicable national data protection laws.

  2. Data Controller

    For the purposes of the GDPR, where required under Article 27, the data controller and representative is:

    FlightScope Europe sp. z.o.o

    ul. Zygmunta Starego 24B/4, 44-100 Gliwice, Poland

    Email: privacy@flightscope.com

  3. Lawful Bases for Processing (Article 6 GDPR)

    We process personal data only where one or more of the following lawful bases apply:

    1. Performance of a contract: (e.g. processing orders, providing Products and Services, customer support)

    2. Compliance with legal obligations: (e.g. accounting, tax, regulatory requirements)

    3. Legitimate interests:(e.g. fraud prevention, network security, service improvement), provided such interests are not overridden by your rights

    4. Consent: (e.g. marketing communications, non-essential cookies)

    5. Establishment, exercise, or defence of legal claims: Where processing is based on consent, you may withdraw your consent at any time.

  4. Categories of Personal Data

    We may process the following categories of personal data:

    1. Identification data (name, username)

    2. Contact details (email address, telephone number, billing, postal, and shipping addresses)

    3. Account credentials

    4. Order and transaction data

    5. Payment-related information (processed by secure payment providers)

    6. Customer support communications

    7. Device and usage data

    8. Marketing preferences

    We do not intentionally process special categories of personal data.

  5. Purposes of Processing

    We process personal data for the following purposes:

    1. creating and managing user accounts;

    2. processing orders and payments;

    3. delivering Products and Services;

    4. providing customer support, repairs, and warranty services;

    5. managing subscriptions and service plans;

    6. preventing fraud and ensuring security;

    7. complying with legal obligations;

    8. sending marketing communications (where permitted);

    9. analysing website usage and improving our services (with consent where required).

  6. Cookies and Similar Technologies

    We use cookies and similar technologies on our websites.

    1. Strictly necessary cookies are used without consent and are required for the operation of the website.

    2. Analytics, preference, and marketing cookies are used only with your prior consent.

    You may manage or withdraw your cookie consent at any time via our cookie settings.

    Further information is available in our Cookies Policy.

  7. Data Sharing and Recipients

    We may share personal data with:

    1. payment service providers;

    2. logistics and delivery partners;

    3. IT, hosting, and cloud service providers;

    4. professional advisers (legal, accounting, audit);

    5. public authorities, where required by law.

    All recipients process personal data under appropriate contractual, confidentiality, and security obligations.

  8. International Data Transfers

    Where personal data is transferred outside the Europe an Union or European Economic Area, we ensure appropriate safeguards are in place, including:

    1. European Commission adequacy decisions;

    2. Standard Contractual Clauses approved by the European Commission;

    3. supplementary technical and organisational measures, where required.

  9. Data Retention

    Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and regulatory obligations.

    Retention periods vary depending on the nature of the data and applicable legal requirements.

  10. Your Rights Under the GDPR

    You have the following rights under the GDPR:

    1. Right of access to your personal data

    2. Right to rectification of inaccurate or incomplete data

    3. Right to erasure (right to be forgotten)

    4. Right to restriction of processing

    5. Right to object to processing based on legitimate interests or direct marketing

    6. Right to data portability

    7. Right to withdraw consent at any time, where processing is based on consent

    8. Right to lodge a complaint with a supervisory authority

    Requests may be submitted to privacy@flightscope.com.

  11. Security Measures

    We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

    No method of transmission or storage is completely secure, but we continuously review and improve our security practices.

  12. Complaints and Supervisory Authorities

    If you believe that your data protection rights have been infringed, you have the right to lodge a complaint with the data protection supervisory authority in your country of residence, place of work, or place of the alleged infringement.

  13. Children’s Data

    Our websites and services are not intended for children under the age of 13.

    We do not knowingly collect personal data from children without verifiable parental consent, where required by law.

  14. Updates to This Policy

    We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data processing practices. The most current version will always be available on our website.

  15. Data Controller and Contacting Us

    Any questions and requests regarding this Policy must be referred by email to privacy@flightscope.com