Refund policy

FlightScope Refund Policy

Updated: September 21, 2025

1. Applicability

   1. This policy is subject to the Terms and Conditions of Sale applying to the online sale of all Products (as defined) of FlightScope Europe Sp. z.o.o (FlightScope) to any customer (the Customer, or You), either individually or as a group; referred to as Parties or Party on the www.flightscopemevo.eu website (the Site).

   2. Products purchased from other authorized distributors and resellers and not from the Site may have different return policies and procedures.

   3. FlightScope reserves the right to modify the return policy at any time without notice. Any such changes will apply to all new orders.

   4. The return policy and related procedures may vary for different countries and regions for legal and practical reasons.

2. Returns

   Customer may return the Product after delivery in accordance with this Return Policy as follows:

   1. The standard return period for all products is 30 days from the date of delivery. An exception applies to Mevo+ products purchased under a promotional discount on or after September 15, 2025. The return period for these specified products shall be the greater of: (a) 14 days from the date of delivery, or (b) the minimum return period mandated by the applicable consumer protection laws in the customer’s jurisdiction.

   2. Sales of software licenses and service subscriptions are non-returnable and non-refundable. This differs from our return policy for physical products.

   3. Before returning the Product, Customer must contact FlightScope Support at customercare@flightscope.com to obtain a return authorization number.

   4. Customers are responsible for return shipping costs.

   5. FlightScope will refund the order amount and, if applicable, the shipping costs paid on your behalf for original FlightScope products. However, returns of third-party simulator items are subject to a 3% credit card transaction fee, which will be withheld from the refund.

   6. Customer must return the Product in the same condition as on the date of purchase, undamaged and unused, in its original packaging, including all accessories and printed materials. FlightScope reserves the right to charge a 15% restocking fee or refuse to refund a Product that has not been returned in this condition.

   7. Should a refund request be denied for a valid reason the Product will be returned to Customer as received at Customer’s cost.

   8. FlightScope will process refund claims without unreasonable delay. Refunds will not be paid if the returned items have not been received by FlightScope. Customer acknowledges and agrees that processing of a refund claim involves the physical return of the Product, the assessment of the returned Product, administrative steps, and banking transactions, which will take some time to complete.